Solution

Reduce no-shows with reminders and deposits

The problem

What's going wrong today

No-shows drain revenue and waste practitioner time. A 15% no-show rate on a busy week can cost thousands. Spreadsheets do not flag repeat offenders and manual reminder calls do not scale.

The outcome

Automated reminders go out before every booking. Customer profiles track no-show history so staff see risk at check-in. Optional Stripe prepayment secures high-value slots.

How it works

Four steps to get there

1

Turn on booking reminders

Email and SMS reminders fire automatically before each appointment or class.

2

Track no-shows on the profile

Missed visits increment the customer stats bar - visible to front desk and practitioners.

3

Require prepayment for key services

Collect payment at booking via your Stripe account for services where no-shows hurt most.

4

Measure the impact

Watch fill rates improve and use the no-show calculator to quantify savings.

Related features

Explore the product

Best for:

Wellness Clinic Beauty Salon Spa & Recovery Gym & PT

Help & guides

How to set this up

FAQ

Frequently asked questions

Everything else you need to know before you start.

How far in advance do reminders send?

Configure reminder timing per account. Most operators send 24 hours and 2 hours before the visit.

Can I see which customers no-show often?

Yes. The customer profile stats bar shows no-show count alongside last visit and lifetime value.

Is prepayment required for all bookings?

No. You choose per service whether to collect payment at booking or at check-in.

Put this solution to work

Start the 15-day free trial. No credit card needed. See online booking, waitlists, or forms live on your own business.

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