Email & SMS templates
Automated messages are the ones your customers actually read, so they should not sound like a database. Templates puts confirmations, reminders, follow-ups, and SMS in a single editor with merge tags for names, times, links, and locations - change the wording once and every future send follows.
- HTML email and SMS templates side by side
- Merge tags for customer, booking, staff, business, and portal links
- Booking timeline built in: confirmation, reminder email, final SMS nudge, and post-visit follow-up
- Purpose-built templates for waivers, level promotions, invoices, and staff invites
- Live preview before you save
- Marketing templates for Reach stay separate from transactional sends
Built right into the product
No bolt-ons, no surprise add-ons. Email & SMS templates ships on plans labelled All plans.
- HTML email and SMS templates side by side
- Merge tags for customer, booking, staff, business, and portal links
- Booking timeline built in: confirmation, reminder email, final SMS nudge, and post-visit follow-up
- Purpose-built templates for waivers, level promotions, invoices, and staff invites
- Live preview before you save
- Marketing templates for Reach stay separate from transactional sends
How it works
Three moves and you're live
Open Templates
Catalog & Setup → Templates lists every template with its channel and purpose.
Edit in your voice
Rewrite the copy, drop in merge tags, and preview how it renders before saving.
Let the triggers run
Bookings, waivers, promotions, and invites pick up the new wording on the next send.
Related
Pair it with
Help & guides
Set it up
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